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Tag Archives: vulnerable customers

Posted in European Union, Regulatory and legislative updates, UK

Webinar: Insurance Distribution: Regulatory priorities for 2020 – 11 March 2020

2020 looks set to be the “Year of the Insurance Customer” with regulators throughout Europe focusing on the customer experience. Please join us at our forthcoming webinar as we consider the ways in which regulators across Europe have put the spotlight on customers including fair pricing and the so-called “loyalty penalty”, the treatment of vulnerable

Posted in Regulatory and legislative updates, UK

Vulnerable customers and financial services: what does the future hold?

The fair treatment of vulnerable customers is a key priority for the FCA. It is an important topic not least because the FCA considers that half of UK adults (25.6 million people) display one or more characteristics of potential vulnerability. The FCA’s definition of a vulnerable customer is intentionally broad and captures anyone who “due

Posted in Regulatory and legislative updates, UK

UK: FCA draft vulnerability guidance: embedding ‘doing the right thing’ in firms’ culture

The FCA has published a consultation on proposed non-Handbook guidance for firms on the fair treatment of vulnerable customers. The FCA reiterates that vulnerability is one of its key priorities and makes it clear that the draft guidance sets out its view of what its Principles for Businesses require of financial services firms to ensure

Posted in European Union, Regulatory and legislative updates, UK

Addressing Implementation: Messages from the FCA Workshop on its approach to consumers

The FCA held a workshop last week on Customers in Vulnerable Circumstances which focused on its approach to ensuring inclusive and fair treatment of vulnerable consumers in the financial services industry. Much of the focus draws from its Approach to Consumers published in July 2018 (see our previous FISion blog here). The FCA said? The