FCA publishes final guidance on regular premium PPI complaints and new consultation on mailing rules On 7 November 2018, the FCA released a consultation paper (CP18/33) publishing final guidance clarifying its expectations about the handling of mis-selling complaints relating to regular premium PPI, and proposing new mailing rules requiring firms to write to previously rejected
On 24 October 2018, the FCA published a report on the progress of its consumer communications campaign on PPI mis-selling (the “CCC”) and its supervision of the manner in which firms are handling PPI complaints. The progress report is the latest of a series of publications from the FCA on PPI mis-selling following the Supreme
FCA Consultation Paper 18/18 On 4 July 2018, the FCA released a Consultation Paper providing guidance and seeking responses on PPI mis-selling complaints, and the issue of recurring non-disclosure of commissions. The consultation follows the publication in August 2017 of amendments to provisions the FCA Handbook relating to the handling of PPI mis-selling complaints (DISP
On the morning of 2 March 2017 the FCA published PS 17/3 (the “Policy Statement”), its response to feedback on its proposals regarding the handing of Payment Protection Insurance (“PPI“) mis-selling complaints. The FCA’s original proposals were set out in CP 15/39 (see our blog post), and a further consultation was issued in CP 16/20
Introduction On the morning of 2 August 2016, the FCA published CP 16/20 its response to feedback it had received on its proposals regarding the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The FCA’s original proposals were set out in CP 15/39 (see our blog post). Following feedback from firms, trade bodies, consumer organisations,
Introduction On the morning of 26 November, the FCA published a consultation paper setting out and asking for views on its proposals regarding the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The consultation paper contains draft amendments to various relevant FCA Handbook provisions (most notably DISP) at Appendix 1. Subject to their assessment of
The FCA has this morning issued a statement outlining key proposals on which it intends to consult by the end of the year in relation to the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The statement follows the FCA’s announcement earlier in the year that it would assess whether there was a need for
“Where there is a chain of insurance intermediaries between the insurer and the customer, [ICOBS] applies only to the insurance intermediary in contact with the customer”. (ICOBS1 Annex, 4.1R) That ICOBS rule (“Rule 4.1“) has existed since the implementation of ICOB in January 2005. Its terms are simple and its effect should be fairly straightforward.