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Tag Archives: Keywords would be: FCA

Posted in Regulatory and legislative updates, UK

Vulnerable customers and financial services: what does the future hold?

The fair treatment of vulnerable customers is a key priority for the FCA. It is an important topic not least because the FCA considers that half of UK adults (25.6 million people) display one or more characteristics of potential vulnerability. The FCA’s definition of a vulnerable customer is intentionally broad and captures anyone who “due