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Tag Archives: Financial Ombudsman Service

Posted in Regulatory and legislative updates, UK

UK: PPI Update – November 2018

FCA publishes final guidance on regular premium PPI complaints and new consultation on mailing rules On 7 November 2018, the FCA released a consultation paper (CP18/33) publishing final guidance clarifying its expectations about the handling of mis-selling complaints relating to regular premium PPI, and proposing new mailing rules requiring firms to write to previously rejected

Posted in Regulatory and legislative updates, UK

UK: FCA publishes PPI complaints deadline progress report

On 24 October 2018, the FCA published a report on the progress of its consumer communications campaign on PPI mis-selling (the “CCC”) and its supervision of the manner in which firms are handling PPI complaints. The progress report is the latest of a series of publications from the FCA on PPI mis-selling following the Supreme

Posted in Regulatory and legislative updates, UK

UK: FCA’s policy statement on the final rules and guidance for PPI complaints handling

On the morning of 2 March 2017 the FCA published PS 17/3 (the “Policy Statement”), its response to feedback on its proposals regarding the handing of Payment Protection Insurance (“PPI“) mis-selling complaints.  The FCA’s original proposals were set out in CP 15/39 (see our blog post), and a further consultation was issued in CP 16/20

Posted in Regulatory and legislative updates, UK

UK: FCA’s response to feedback points on its proposal regarding handling of PPI complaints

Introduction On the morning of 2 August 2016, the FCA published CP 16/20 its response to feedback it had received on its proposals regarding the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The FCA’s original proposals were set out in CP 15/39 (see our blog post). Following feedback from firms, trade bodies, consumer organisations,

Posted in Regulatory and legislative updates, UK

UK: Financial Conduct Authority Consultation Paper on PPI complaints handling

Introduction On the morning of 26 November, the FCA published a consultation paper setting out and asking for views on its proposals regarding the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The consultation paper contains draft amendments to various relevant FCA Handbook provisions (most notably DISP) at Appendix 1. Subject to their assessment of

Posted in Regulatory and legislative updates, UK

UK: FCA statement on PPI complaints handling

The FCA has this morning issued a statement outlining key proposals on which it intends to consult by the end of the year in relation to the handling of Payment Protection Insurance (“PPI“) mis-selling complaints. The statement follows the FCA’s announcement earlier in the year that it would assess whether there was a need for

Posted in Case reports, UK

UK: Potential judicial review proceedings on the jurisdiction of the FOS

Bluefin Insurance Services Limited (“Bluefin”) recently challenged the Financial Ombudsman Service’s (“FOS”) jurisdiction over a complaint made against it. In order for the FOS to have jurisdiction over a complaint, the person making the complaint (the “Complainant”) must fall within the definition of “eligible complainant” contained within Rule 2.7.1R of the FCA’s Dispute Resolution: Complaints