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Tag Archives: fair treatment of customers

Posted in Regulatory and legislative updates, UK

UK: FCA draft vulnerability guidance: embedding ‘doing the right thing’ in firms’ culture

The FCA has published a consultation on proposed non-Handbook guidance for firms on the fair treatment of vulnerable customers. The FCA reiterates that vulnerability is one of its key priorities and makes it clear that the draft guidance sets out its view of what its Principles for Businesses require of financial services firms to ensure