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Tag Archives: complaints handling

Posted in Italy, Market developments

Italy: IVASS Regulation on complaints handling extended to insurance intermediaries

Yesterday IVASS published on its website Regulation No. 46 of 3 May 2016 (“Regulation 46“) – amending ISVAP Regulation No. 24 of 19 May 2008 (“Regulation 24“) on the procedure for the submission of complaints to IVASS and the management of complaints by insurance companies. Regulation 46 extends the scope of Regulation 24 to Italian

Posted in Regulatory and legislative updates, UK

UK: FCA publishes results of Thematic Review on Complaints Handling

The FCA has been working with a number of major retail financial firms, including insurers, on a forward-looking thematic review aimed at identifying areas for improvement in handling consumer complaints. The purpose of the review was to identify any barriers within firms that prevent effective complaint handling.  The review did not address PPI complaints.

Posted in Italy, Regulatory and legislative updates

Italy: IVASS Consultation on complaints handling

On 1 April 2014, IVASS launched a public consultation concerning amendments to ISVAP Regulation No. 24/2008 on the procedure for submitting complaints to IVASS and the management of complaints by insurance undertakings (the “Consultation“). The aim of the consultation is to align the Italian rules with the EIOPA Guidelines on Complaints-Handling by Insurance Undertakings and